Privacy Policy

Last Updated: 20 jun 2026

Introduction

Protostar Marketing ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or engage our marketing, photography, videography, SEO, advertising, and content creation services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website and services.

1. Information We Collect

We may collect and process the following categories of information:

Contact Information

Name
Email address
Telephone number
Business name

Business Information

Company details
Industry information
Marketing objectives and project requirements

Project Information

Content briefs
Creative assets
Photographs, videos, branding materials, and other files provided by clients

Communications

Messages submitted through our website
Emails, phone calls, consultations, and meeting notes

Technical Information

IP address
Browser type and version
Device information
Website usage data collected through analytics tools

Payment and Financial Information

Billing details
Invoices and payment records

2. How We Use Your Information

We use your information to:

Provide and manage our services
Create and deliver marketing campaigns, photography, videography, SEO, and advertising services
Communicate with you regarding projects, enquiries, and support requests
Process invoices and payments
Improve our website, services, and customer experience
Analyse website performance and visitor behaviour
Meet legal, regulatory, and tax obligations
Send relevant business updates or marketing communications where permitted by law

3. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Contractual Necessity

Where processing is required to provide services you have requested.

Legal Obligation

Where we must comply with legal, tax, accounting, or regulatory requirements.

Legitimate Interests

Where processing supports our legitimate business interests, including communication, service improvement, security, and marketing activities.

Consent

Where consent is required, such as for certain marketing communications or non-essential cookies.

4. Marketing Communications

We may send marketing communications regarding our services, updates, promotions, or industry insights.

You may opt out of marketing communications at any time by:

Clicking the unsubscribe link in emails
Contacting us directly

We will never sell your contact information to third parties for marketing purposes.

5. Information Sharing

We may share your information with trusted third parties where necessary, including:

Website hosting providers
Email service providers
Cloud storage providers
Analytics providers
Payment processors
Advertising platforms (such as Google Ads or Meta Ads) where relevant to campaign delivery

We may also disclose information where required by law or to protect our legal rights.

We do not sell, rent, or trade personal information.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse website traffic
Understand user behaviour
Support marketing and advertising activities

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. Data Protection Roles

In most circumstances, Protostar Marketing acts as a Data Controller for personal information collected through our website, enquiries, and client relationships.

Where we process personal data solely on behalf of a client as part of delivering marketing services, we may act as a Data Processor in accordance with applicable data protection laws and any relevant agreements.

Clients remain responsible for ensuring they have appropriate legal grounds for any personal data they provide to us.

8. UK GDPR and Your Rights

If you are located in the United Kingdom or European Economic Area, you have the right to:

Access your personal data
Correct inaccurate or incomplete information
Request deletion of your personal data
Restrict certain processing activities
Object to processing based on legitimate interests
Withdraw consent where processing relies on consent
Request data portability where applicable

To exercise any of these rights, please contact us using the details below.

If you believe your data has been handled improperly, you may lodge a complaint with the UK Information Commissioner's Office (ICO):

https://ico.org.uk

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure, or alteration.

While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy.

Typical retention periods include:

Client records and financial documents: up to 6 years
Marketing enquiries: up to 24 months
Project files and raw media: up to 12 months following project completion
Final deliverables: up to 24 months following project completion

Retention periods may be extended where required by law or agreed with clients.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, or legal requirements.

Any updates will be published on this page together with the revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Protostar Marketing

Email: Protostar.marketing.photography@gmail.com

Phone: +447534969303